Frequently Asked Questions (FAQ)
About Loom and Lens
Q: What is Loom and Lens?
A: Loom and Lens is a clothing brand crafted for life's vivid moments. We specialise in apparel designed for photography enthusiasts and outdoor lovers who appreciate sophistication and quality.
Q: What kind of products do you offer?
A: Our collection includes carefully designed clothing that blends functionality with style, perfect for capturing the beauty of the outdoors and expressing your passion for photography.
Ordering and Payment
Q: How do I place an order?
A: Orders can be placed directly through our website by selecting your desired items, adding them to your basket, and completing the checkout process.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Shipping Information
Q: Where do you ship to?
A: We offer worldwide shipping, delivering our collections to customers across the globe.
Q: How long will delivery take?
A: Delivery times depend on your location:
UK: 3-5 business days
Europe: 5-7 business days
Rest of the world: 7-14 business days
Q: How much does shipping cost?
A: Shipping costs vary based on delivery destination and order size. The exact cost is calculated and displayed at checkout.
Q: Do you offer tracking?
A: Yes, all orders come with tracking information which is emailed once your order has been dispatched.
Returns and Exchanges
Q: What is your returns policy?
A: We accept returns within 30 days of purchase provided the items are unworn, unwashed, and with all original tags attached.
Q: How do I return an item?
A: To return an item, please contact our customer service team for a returns authorisation and instructions. Returns without prior authorisation may not be accepted.
Q: Can I exchange an item?
A: Yes, exchanges are possible subject to stock availability. Please contact us to arrange an exchange.
Q: Are return shipping costs refundable?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Product Care
Q: How should I care for my Loom and Lens clothing?
A: Detailed care instructions are provided on each garment’s label. Typically, we recommend gentle washing on a cool setting and avoiding tumble drying to maintain fabric integrity and longevity.
Additional Support
Q: How can I get in touch with Loom and Lens?
A: For any further questions or assistance, please contact our customer service team via email or telephone during business hours. We are committed to providing you with exceptional service.
Loom and Lens is proud to support your adventures and creative moments with clothing designed to inspire and perform. Thank you for being part of our community.