Loom and Lens Returns Policy

At Loom and Lens, we take pride in crafting our products with care, designed primarily for manufacturing in the UK. Please note that while the majority of our collection is produced domestically, some items may be manufactured internationally. Additionally, certain products may not be available for shipping to all locations.

Returns Eligibility

• All returns must be initiated within 28 days of receipt of your order.

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

• Products marked as final sale or clearance are not eligible for return.

International Considerations

• Due to varying manufacturing origins and shipping restrictions, some products may not be returnable from certain international locations.

• Customers are responsible for any customs fees or import duties incurred during the return process.

Return Process

To arrange a return, please contact us through our contact page with your order details and reason for return. Our customer service team will provide you with instructions on how to proceed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be refunded to your original method of payment within 14 working days.

Thank you for choosing Loom and Lens, where every item is crafted for life's vivid moments.